Meet the team you didn't have to hire.
Raptly is a workforce, not a chatbot. Specialist agents handle the work your team shouldn't be doing — and hand off to humans when it matters.
Monday, 8am.
Agents by the work they do.
Every document that enters your business — read, classified and filed to the right record in seconds. Cuts paperwork from hours to minutes.
AI works the way your best people would.
Confidence scoring
Every action scored. Low confidence? The agent asks before moving.
Human checkpoints
Every workflow has a review step. Approve, edit, or override — your call.
Permanent corrections
Fix it once. The whole team of agents remembers — across all future interactions.
Per-intent toggles
You decide what AI handles and where it must escalate. Granular, per agent, per topic.
Problem. Change. Proof.
Email & communications
Reading through long email chains, drafting responses, hunting for attachments.
AI prioritises by sentiment, summarises, drafts responses for your review, attaches the right files automatically.
Knowledge you can actually find
Searching old emails, SharePoint folders, file systems.
Ask through Teams. Raptly finds the file, drafts the email, attaches it, waits for you to hit send.
Compliance without panic
Spreadsheets, calendar reminders, scrambling when auditors arrive.
Six compliance domains tracked, portfolio-level scoring, Gantt timelines. Nothing last-minute.
24/7 customer answers
FAQ pages, business-hours email, clunky chatbots that reset on every message.
AI that responds in seconds with memory and context — and hands off to a human with full transcript when it needs to.
Maintenance, end-to-end
Phone calls, spreadsheets, email chains between owners, managers, contractors. Lost quotes, forgotten approvals.
Full lifecycle in one place — request → quote → approval → in progress → completion.
Insurance renewals
Manually reading policies, copying policy numbers and premiums into PIQ, tracking renewal dates in spreadsheets.
Raptly reads the policy, extracts policy number, insurer, broker, premium, coverages, and excess.
AGM prep
Manually sorting AGM notices, minutes, motions, nominations. Hunting for voting sheets.
AGM documents auto-classified across ten types. Owner questions answered from your knowledge base.
No new app to learn.
Your team talks to Raptly in the tools they already open — Teams, Slack, WhatsApp, email, SMS, web chat. One AI. One memory. Same answers across every channel.
Your playbooks,
automated.
Codify your team's knowledge so AI agents follow your procedures.
FAQ runbooks
Standard responses, delivered consistently.
Maintenance runbooks
Step-by-step workflows for common scenarios.
Emergency runbooks
Critical response procedures, 24/7.
Communication runbooks
Templates for owner and guest comms.
Confidence thresholds
AI responds when it's sure, escalates when it's not.
One line of JavaScript.
Your AI concierge is live.
Same AI, same memory, same knowledge base as your internal tools. Smart fallbacks. Callback forms with full transcript. Bot protection on the public widget.
AI that remembers your customers.
“Welcome back, Mrs Smith. Last time you visited our ski resort you booked the intermediate ski hire package and enjoyed a massage at the spa. Would you like me to help arrange this again?
You're looking to book at a busy period — ski hire and spa often book out. I can hold availability if you'd like.”
Your data. Your region. Your rules.
Multi-region data residency
UK · Canada · Australia.
SOC 2 compliance program
In place and progressing.
No training on your data
Your data trains your agents. Nothing else.
Prompt injection protection
Defence-in-depth at the model boundary.
Human-in-the-loop triage
Low confidence escalates automatically.
QA corrections remembered
Permanently — across the whole agent team.
Self-healing pipeline
Catches issues before you do. With rollback.
Configurable guardrails
Topics, tone, escalation — your rules.
Callback fallback
When AI can't help, it offers a human callback with full context.
Ready to meet your AI team?
30 minutes. No pitch, just problem-solving. We'll tell you honestly if we can help.